Remote IT Management services to optimize your infrastructure, ensure smooth application performance, and provide round-the-clock technical support. Our service structure is designed to meet the unique demands of your business through three key service levels, ensuring seamless operation and strategic growth.
Level 1 – Break-Fix Support
Our Level 1 services focus on proactive monitoring and rapid issue resolution. With 24/7 performance, security, and fault alerts, we address potential problems before they escalate, keeping your operations uninterrupted. Our remote monitoring solution tracks your networks, systems, and applications, providing detailed monthly reports on performance and potential risks. By identifying and resolving issues early, we reduce downtime and maintain the reliability of your IT environment.
Level 2 – Operational Enhancements
In Level 2, we go beyond monitoring to enhance your IT efficiency. Our service desk offers comprehensive support, following a defined escalation matrix for swift resolution of complex issues. With 24/7 remote technical support, we handle any challenges that arise. Annual and quarterly planning sessions ensure that your IT strategy is aligned with your business goals, incorporating services like end-user support, patch management, and vulnerability scanning to keep your systems updated and secure.
Level 3 – Advanced Development
Our Level 3 services are designed for new development and advanced support. Whether you're installing new software, upgrading infrastructure, or integrating innovative technologies, we provide end-to-end support and planning. This includes custom software support, installation services, and technical troubleshooting for new applications, ensuring seamless integration into your existing systems.
Keel Info Solution’s Remote Management services offer a comprehensive approach to managing your IT infrastructure, combining 24/7 monitoring, proactive maintenance, and future-proof solutions that grow with your business. Our structured service levels are built to keep your IT operations efficient, secure, and aligned with your evolving needs.